Welcome to the Victorian Plumbing Store FAQ. Here, we aim to answer your most common questions about our products, delivery, returns, and more. Our commitment is to provide you with British quality and a seamless experience, from browsing our curated collections to the final installation in your home.

Quick Insight: Based on our product range and service ethos, Victorian Plumbing Store caters to homeowners, renovators, builders, and design enthusiasts seeking a blend of functional reliability and contemporary style. Our style is detail-oriented, quality-focused, and customer-centric, offering everything from essential spare parts to statement designer pieces.

Products & Selection

What kind of products do you specialise in?
We specialise in premium bathroom and heating solutions, alongside complementary lighting. Our range includes:
Central Heating & Designer Radiators Radiator Valves (Brass, Black, Anthracite, Angled) Bathroom Fittings & Spare Parts Interior Lighting (Ceiling, Wall, Chandelier) Bathroom Installation Essentials. Our products balance robust functionality with elegant, modern design.
Are your radiators and valves compatible with standard UK heating systems?
Yes. Our Aluminium Radiators and Central Heating Radiators are designed for standard UK and international central heating systems. Our valves (including Angled, Brass, and Anthracite finishes) are also compatible. For specific technical requirements, please check individual product specifications or contact our team.

Ordering, Payment & Account

What payment methods do you accept?
We accept all major credit and debit cards: Visa, MasterCard, and JCB. We also accept payments via PayPal for a fast and secure checkout experience.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders more easily, save your details for future purchases, and manage any returns.
Can I order from anywhere in the world?
We ship globally from our warehouse in Dundee, Scotland, bringing British quality worldwide. We only exclude a select few remote areas. At checkout, you can enter your address to confirm delivery availability.

Delivery & Shipping

What are my delivery options and how long will it take?
All orders are carefully processed within 1-2 working days before dispatch. You then have two clear options:

Option 1: Standard Shipping (£12.95)
Carrier: DHL or FedEx.
Delivery: 10-15 working days after dispatch.
Ideal for: Urgent project components like Shower Hoses or Radiator Valves.

Option 2: Free Shipping
Carrier: EMS.
Delivery: 15-25 working days after dispatch.
Cost: FREE on all orders over £50.
Ideal for: Larger orders like complete Bathroom Suites or Lighting sets where budget is key.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking page. For any tracking enquiries, our customer service team is happy to help.
Do you deliver to remote or rural addresses?
We deliver to most global addresses. However, there are a select few remote areas we cannot currently service. If you have concerns about your location, please contact us at [email protected] before ordering.

Returns, Refunds & Warranty

What is your returns policy?
Your satisfaction is paramount. If any item, from a Bathroom Ceiling Light to a Smart Heating control, doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return. Please contact our support team to arrange this. Items must be in original, unused condition with all packaging.
How long does a refund take?
Once we receive the returned item and inspect it, we will process your refund. Refunds are typically issued to your original payment method within 5-10 working days.
Do your products come with a warranty?
Yes. Most of our products come with a manufacturer’s warranty. The specific warranty period varies by product and is detailed on the individual product page. Please retain your proof of purchase for any warranty claims.

Support & Contact

I need help with installation or have a product question. Can you help?
While we provide detailed product specifications and guides, we recommend consulting a qualified tradesperson for installation. For specific pre-purchase product questions, our customer service team can provide additional information.
How do I contact Victorian Plumbing Store?
For delivery, product, or return enquiries, please email our dedicated customer service team at:
[email protected].
Our operational address is:
Victorian Plumbing Store, 75 Victoria Rd, Dundee, GB DD8Y 2HI.

We’re Here to Help

At Victorian Plumbing Store, we believe the final detail of a great home project is the seamless arrival and satisfaction with your products. We’re delivering more than items; we’re delivering the components of comfort, style, and sanctuary right to your door.

© Victorian Plumbing Store | ShowerUK.com | Where Details Create Atmosphere

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