1. Our Commitment to Your Privacy
Just as our Aluminium Radiators are engineered for robust performance and our Bathroom Lights are crafted for elegant ambiance, our privacy practices are built on the pillars of security, transparency, and respect for your personal data. We cater to discerning homeowners, professional builders, and design enthusiasts worldwide, and we are committed to protecting your information with the same attention to detail that defines our product range.
Our Ethos
We believe that your personal data deserves the same quality protection as our products. Whether you’re purchasing essential Bathroom Spare Parts or investing in a statement Chandelier Light, you can trust that your privacy is our priority.
2. Information We Collect
To provide you with a seamless shopping experience, we collect the following types of information:
Personal Information You Provide
- Contact Details: Name, email address, phone number, and shipping/billing address
- Payment Information: Processed securely through our encrypted payment gateway (we do not store full card details)
- Account Information: If you create an account, we store your preferences and order history
- Communication Records: Correspondence with our customer service team
Information Collected Automatically
- Device & Browser Data: IP address, browser type, device information
- Usage Data: Pages visited, products viewed, time spent on site
- Location Data: General location (country/city) for shipping and tax purposes
3. How We Use Your Information
We use your information to enhance your shopping experience and provide our services effectively:
Order Processing & Fulfillment
To process your purchases of Central Heating Radiators, Radiator Valves, or Bathroom Installation Packs and arrange delivery from our Dundee warehouse.
Customer Service
To respond to your inquiries about products like Shower Hoses or Angled Radiator Valves and provide support throughout your renovation project.
Personalised Experience
To recommend products that match your style preferences, whether you’re searching for Black Radiator Valves or Brass Toilet Flush Plates.
Marketing Communications
To send you updates about new products, promotions, and design inspiration (only with your consent).
4. Data Sharing & Disclosure
We respect your privacy and only share your information in the following circumstances:
- Service Providers: Trusted partners who assist with payment processing, shipping, and IT services
- Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
We never sell your personal information to third parties for marketing purposes.
5. International Data Transfers
As we proudly ship British quality worldwide (excluding select remote areas), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and provide adequate safeguards for your data.
Our operational base remains at 75 Victoria Rd, Dundee, GB DD8Y 2HI, and we maintain the same privacy standards regardless of where your data is processed.
6. Data Security & Storage
Your financial security is non-negotiable, just as the quality of our Bathroom Sealant & Tile Grout is uncompromising. We implement robust security measures to protect your data:
Our Security Measures
- SSL Encryption: All transactions are protected by advanced SSL encryption technology
- Secure Payment Processing: We use PCI-DSS compliant payment gateways and never store full card details
- Access Controls: Strict internal access controls to your personal information
- Regular Security Assessments: Ongoing evaluation of our security practices
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights & Choices
You have control over your personal information. Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data in certain circumstances
- Objection: Object to processing of your data for direct marketing
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us using the details below.
8. Cookies & Tracking Technologies
Like the precision of our Anthracite Radiator Valves, we use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and secure checkout
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences (like currency or region)
- Marketing Cookies: Used to show relevant ads for products like Bathroom Radiators or Ceiling Lights (with your consent)
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your shopping experience.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our dedicated team:
Email: [email protected]
Address: Victorian Plumbing Store, 75 Victoria Rd, Dundee, GB DD8Y 2HI
We aim to respond to all privacy-related inquiries within 14 business days.
Last Updated: 1 November 2023
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.