At Victorian Plumbing Store, we believe that confidence in your purchase is as essential as the quality of our products. Just as our Aluminium Radiators are built for enduring performance and our Bathroom Lights are designed for flawless ambiance, our Returns & Exchanges policy is crafted for clarity, fairness, and your complete peace of mind. Whether you’re a discerning homeowner finalising a renovation or a professional builder sourcing reliable fixtures, we stand behind every item we curate.

Our Returns Ethos

We understand that sometimes a product may not be the perfect fit for your vision or requirements. Our policy is designed to make the process of returns and exchanges as straightforward and hassle-free as possible, reflecting the same trust and transparency that defines your shopping experience with us.

1. Returns & Exchanges Policy Overview

You may return or exchange most items purchased from showeruk.com within 15 days of receiving your order, provided the conditions below are met.

Key Policy Points:

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in their original packaging, and in a resalable condition.
  • Process: Initiate a return by contacting our customer service team first.
  • Refunds: Issued to the original payment method within 7-10 business days of us receiving the returned item.

2. Step-by-Step Return & Exchange Process

  1. Contact Our Team
    Within 15 days of delivery, please email us at [email protected] with your order number and details of the item you wish to return or exchange. Our dedicated team, who are equally knowledgeable about Angled Radiator Valves and Chandelier Lights, will guide you through the next steps and provide a Returns Authorisation (RMA) number.
  2. Prepare Your Item
    Securely repack the item in its original packaging, including all manuals, accessories, and protective materials. For items like Central Heating Radiators or Bathroom Lights, please ensure all components are included and protected to prevent damage in transit.
  3. Ship the Item Back
    Clearly write the provided RMA number on the outside of the package. Ship the item to our returns centre at:

    Victorian Plumbing Store Returns
    75 Victoria Rd
    Dundee, GB DD8Y 2HI

    We recommend using a tracked and insured shipping service. You are responsible for return shipping costs unless the return is due to our error or a defective product.
  4. Inspection & Processing
    Once received, our quality team will inspect the returned item (with the same care we apply to checking our Brass Radiator Valves). Upon approval, we will process your refund or dispatch your exchange.

3. Refund Timeline & Method

Your financial security is paramount. Refunds are processed promptly and securely.

  • Timeline: Please allow 7-10 business days for the refund to be processed after we receive and approve your return.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or payment provider’s policies.
  • Exchanges: For exchanges, we will ship the replacement item once the return is approved. Standard or free shipping rates will apply based on your new order value.

4. Non-Returnable Items

To ensure hygiene, safety, and product integrity, the following items from our range cannot be returned or exchanged unless they are faulty or not as described:

  • Bathroom Sealant & Tile Grout: Due to hygiene reasons, opened or used sealant and grout products cannot be returned.
  • Bathroom Spare Parts: Specific, non-standard spare parts ordered to specification.
  • Custom or Made-to-Order Items: Any product that has been customised or specially ordered.
  • Opened Personal Care/Installation Items: Products where the packaging has been opened or seals broken, compromising resalability.

If you receive a defective item from these categories, please contact us immediately, and we will resolve the issue in accordance with your statutory rights.

5. Return Request Email Template

To expedite your request, you may use the template below when contacting us. Simply copy, paste into an email, and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Victorian Plumbing Store Customer Service Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Product Name: [e.g., Anthracite Radiator Valve, Bathroom Ceiling Light] Reason for Return/Exchange: [Please specify – e.g., incorrect size, change of mind, defective item] I confirm that the item is unused and in its original packaging. Please advise on the next steps and provide a Returns Authorisation number and the returns address. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Please specify alternative product if known] Thank you for your assistance. Best regards, [Your Full Name] [Your Phone Number (optional)]

6. Need Further Assistance?

Our customer service team, well-versed in everything from Shower Hoses to Black Toilet Flush Plates, is here to ensure your satisfaction. For any questions regarding returns, exchanges, or our policy, please do not hesitate to contact us.

Email: [email protected]

Postal Address:
Victorian Plumbing Store
75 Victoria Rd, Dundee, GB DD8Y 2HI

We aim to respond to all inquiries within 2 business days.

Thank you for trusting Victorian Plumbing Store with your project. We are committed to providing not only impeccable style and robust performance in our products but also impeccable service and trust in every interaction.

Last Updated: 1 November 2023

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