At Victorian Plumbing Store, we believe that the journey of creating your perfect space should be as seamless as the finish on our Aluminium Radiators and as illuminating as our Bathroom & Ceiling Lights. Our Shipping and Returns policy is designed with the same precision and care that goes into curating our range—from Angled Radiator Valves to Chandelier Lights—ensuring clarity, fairness, and your complete peace of mind.

Our Shipping Commitment: Delivering Your Vision

Whether you are a homeowner finalising a renovation or a trade professional sourcing reliable fixtures, we ensure your order is handled with efficiency and care.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive an email confirmation with your order details and tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We ship globally (excluding certain remote regions and parts of Asia). Please see our shipping options below:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery time: 10-15 business days after dispatch.
    • Flat rate shipping fee: £12.95.
  • Free Shipping: Available on orders over £50, shipped via EMS.
    • Delivery time: 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary due to customs procedures, seasonal peaks, or unforeseen carrier delays. Tracking details will be provided for all shipments.

Our Returns Ethos: Confidence in Every Purchase

We understand that sometimes a product may not align perfectly with your vision. Our returns process is designed to be straightforward, reflecting the trust and transparency we build with every customer.

Returns & Exchanges Policy Overview

You may return or exchange most items purchased from showeruk.com within 15 days of receiving your order, provided the following conditions are met:

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in their original packaging, and in a fully resalable condition.
  • Process: A Returns Authorisation (RMA) number must be obtained before returning any item.
  • Refunds: Issued to the original payment method within 7-10 business days of us receiving and approving the return.

Step-by-Step Return & Exchange Process

  1. Contact Our Team
    Within 15 days of delivery, email us at [email protected] with your order number and item details. Our team, experts in everything from Shower Hoses to Central Heating Radiators, will provide a Returns Authorisation (RMA) number and guide you through the next steps.
  2. Prepare Your Item
    Securely repack the item in its original packaging, including all manuals, accessories, and protective materials. For larger items like radiators or lights, ensure all components are included and well-protected.
  3. Ship the Item Back
    Clearly write the RMA number on the outside of the package. Ship to our returns centre:
    Victorian Plumbing Store Returns
    75 Victoria Rd
    Dundee, GB DD8Y 2HI
    We recommend using a tracked and insured service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  4. Inspection & Processing
    Once received, our quality team inspects the return with the same diligence applied to checking our Brass Radiator Valves. Upon approval, your refund or exchange will be processed promptly.

Refund Timeline & Method

Your financial security is paramount. Refunds are processed securely and efficiently.

  • Timeline: Please allow 7-10 business days for the refund to be processed after we receive and approve your return.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or provider’s policies.
  • Exchanges: For exchanges, the replacement item will be dispatched once the return is approved. Standard or free shipping rates will apply based on the new order value.

Non-Returnable Items

To ensure hygiene, safety, and product integrity, the following items cannot be returned or exchanged unless they are faulty or not as described:

  • Bathroom Sealant & Tile Grout: Due to hygiene reasons, opened or used products cannot be returned.
  • Bathroom Spare Parts: Specific, non-standard spare parts ordered to specification.
  • Custom or Made-to-Order Items: Any product that has been customised or specially ordered.
  • Opened Personal Care/Installation Items: Products where the packaging has been opened or seals broken.

If you receive a defective item from these categories, please contact us immediately, and we will resolve the issue in accordance with your statutory rights.

Need Further Assistance?

Our customer service team is well-versed in our entire range—from Anthracite Radiator Valves to Black Toilet Flush Plates—and is here to ensure your satisfaction.

Email: [email protected]
Postal Address: Victorian Plumbing Store, 75 Victoria Rd, Dundee, GB DD8Y 2HI

We aim to respond to all inquiries within 2 business days.

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