Last Updated: 1 November 2023

Website: showeruk.com

Trader: Victorian Plumbing Store

Address: 75 Victoria Rd, Dundee, GB DD8Y 2HI

Welcome to Victorian Plumbing Store. These Terms and Conditions govern your use of our website and your purchase of our premium bathroom and heating products. By accessing our site or making a purchase, you agree to be bound by these terms. We’ve crafted these terms with the same attention to detail that goes into selecting our range—from elegant Chandelier Lights to durable Aluminium Radiators—ensuring clarity and fairness in every transaction.

1. Introduction & Our Relationship

Victorian Plumbing Store (“we”, “us”, “our”) operates showeruk.com. We specialise in providing high-quality bathroom fixtures, lighting, and heating solutions to homeowners and trade professionals undertaking renovations or new installations. Our product range is curated for those who value precision, style, and reliability.

Our Ethos: We believe in building lasting relationships with our customers through transparent practices, expert knowledge, and a commitment to quality that is reflected in every Brass Radiator Valve and Bathroom Ceiling Light we supply.

2. Your Account & Responsibilities

2.1 Account Creation

You may choose to create an account to streamline future purchases. You are responsible for:

  • Providing accurate and current registration information.
  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.

2.2 Acceptable Use

You agree to use our website lawfully and not to:

  • Use the site in any way that breaches applicable laws or regulations.
  • Infringe upon our intellectual property or the rights of others.
  • Transmit any malicious code or engage in hacking attempts.
  • Use the site to make fraudulent or speculative enquiries or orders.

3. Products & Services Information

3.1 Product Descriptions

We take great care to accurately describe our products, from Angled Radiator Valves to Central Heating Radiators. However, slight variations in colour, texture, or dimension may occur due to screen settings and manufacturing batches. Product images are for illustrative purposes.

3.2 Product Availability

All items on our site are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer a suitable alternative or a full refund.

Non-Returnable Items: Due to hygiene, safety, and customisation, the following cannot be returned unless faulty or not as described:

  • Bathroom Sealant & Tile Grout (opened or used).
  • Bathroom Spare Parts ordered to non-standard specification.
  • Custom or Made-to-Order Items.
  • Opened personal care or installation items.

4. Orders & Payment Terms

4.1 Placing an Order

Placing an item in your basket does not reserve it. A contract for sale is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order before dispatch.

4.2 Pricing

All prices are in British Pounds Sterling (£) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept secure payments via:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is deducted at the point of order confirmation.

4.4 Order Processing & Shipping

Orders are processed within 1-2 business days (excluding weekends/holidays).

Shipping Options:

  • Standard Shipping: £12.95 via DHL/FedEx. Delivery in 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50 via EMS. Delivery in 15-25 business days after dispatch.

We ship globally, excluding certain remote regions and parts of Asia. Delivery times are estimates and may be affected by customs or carrier delays. Tracking is provided for all shipments.

5. Returns, Refunds & Exchanges

We want you to be completely satisfied. Our returns policy is designed for clarity and fairness.

5.1 Your Right to Return

You may return most items within 15 days of delivery, provided they are:

  • Unused and in a fully resalable condition.
  • In the original packaging with all manuals and accessories.

5.2 Return Process

  1. Contact Us: Email [email protected] within 15 days to request a Returns Authorisation (RMA) number.
  2. Pack Securely: Repack the item (e.g., Bathroom Radiator or Shower Hose) in its original packaging.
  3. Ship: Clearly mark the RMA on the package and send it to our returns centre at the address above using a tracked service. Return shipping costs are your responsibility unless the item is faulty or we made an error.

5.3 Refunds & Exchanges

Upon approval of your return, we will process your refund to the original payment method within 7-10 business days. For exchanges, the replacement will be dispatched as soon as the return is approved, with applicable shipping charges.

6. Intellectual Property

All content on this website—including text, graphics, logos, product designs (such as those for Anthracite Radiator Valves or Black Toilet Flush Plates), images, and software—is our property or licensed to us and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Liability & Limitations

7.1 Our Liability

We supply products for domestic and trade use. We are liable for foreseeable loss and damage caused by our breach of these terms or negligence, or for defective products under the Consumer Rights Act 2015. Our liability for any claim shall not exceed the total value of the order in question.

Important: We are not liable for:

  • Indirect or consequential loss (e.g., loss of profit, business interruption).
  • Incorrect product use or installation (we recommend using qualified professionals for installing items like Bathroom Installation Packs).
  • Minor variations in product appearance as described in Section 3.1.
  • Delays caused by carriers, customs, or events beyond our reasonable control (force majeure).

7.2 Your Responsibility for Installation & Use

It is your responsibility to ensure that any product purchased is suitable for your intended use and is installed correctly and safely, in compliance with all relevant local regulations and building codes.

8. Governing Law & Contact

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions regarding these terms, your order, or our products—from Bedroom Lights to Brass Toilet Flush Plates—please contact our dedicated team:

Email: [email protected]
Post: Victorian Plumbing Store, 75 Victoria Rd, Dundee, GB DD8Y 2HI

We aim to respond within 2 business days.

Creating beautiful spaces with confidence—from the first click to the final fixture.

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